Ottawa, ON - October 13, 2004 - FuseTalk Inc. today announced the release of its flagship product, FuseTalk 2.0, on the Microsoft® .NET platform. FuseTalk Inc. is known as a leading provider of premium discussion forums and online collaboration applications. This move to a new platform enables FuseTalk Inc. to expand its current product line […]
Please note that as of September 30, 2003 FuseAds will no longer be available for sale. All current FuseAds customers will continue to receive support through regular channels until September 30, 2004. No further updates or maintenance releases will be issued. <BR><BR>If you have any questions, please contact us at <a href=”mailto:sales@fusetalk.com”>sales@fusetalk.com</A>. If you require […]
“If you?ve been considering adding a discussion forum to your Web site, you know there are many competitors. However, one of the best forums applications I?ve ever used is ColdFusion-based FuseTalk 3.0 from e-Zone Media. FuseTalk is excellent ? it?s inexpensive, feature-rich, easy to deploy, and a pleasure to maintain.” <BR><BR>Click <a target=new class=ftalternatingbarlinklarge href=”http://www.fusetalk.com/news/cfdj_fusetalk3.pdf”>here</a> […]
Read the press release <a class=ftalternatingbarlinklarge href=”http://www.e-zonemedia.com/pressroom/jan292002.html” target=blank>here</A> more…
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Sure, just answered your question, using the tool. The members area is using it to provide support. <BR>There will be no downloadable demo, but you can see it action here, and in the members area. more…
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Great !<BR><BR>can you show us demo of that ?<BR><BR>Thanks more…
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With the recent release of Google Talk we decided to write an article discussing the different ways Google Talk and Skype can be added to your business in order to support your clients. Google Talk… more…
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When you receive an order you are excited! You now have a new customer and are X dollars richer, but what if this purchase was done with a stolen credit card or hacked Paypal account? In a few… more…
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Picking a domain name is a key step as it will help define what you do and in some cases define the niche market you are aiming for. The choice is whether this domain is going to be a domain you… more…
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Matt.G at WHT posted a great tutorial on how to install Awstats on a server with no control panel. Keep in mind this version of Awstats is not the latest so you might need to grab a new copy… more…
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Need help closing your sales calls and getting the prospective customer to sign up? Derrick at WHT posted a great article with some advice on how to make the extra jump in your ability to close the… more…
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SirJonathan at WHT wrote an article on a subject not widely addressed and that is how to add value to your business and keep your customers happy and active in their promotion of you. This also… more…
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When starting to resell web hosting it is hard to choose between getting a reseller account or biting the bullet and getting a dedicated server. A dedicated server comes with increased cost but… more…
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Johnder over at WHT posted an article on how to find a quality first employee when the time comes to expand your web hosting business. This article goes step by step on what you need to consider… more…
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Service Affected:- Homepages back up maintenance. (customer websites)
Maintenance Window:- 2nd September 07:00 to 08:00
Detailed description of work to be performed:- Maintenance work to catch up replication on the customer webspace platform.
Expected Customer Impact:- None.
Kind Regards,
Dave TomlinsonCustomer Support more…
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Service Affected:- MySQL (Rumpus)
Maintenance Window:- Tuesday 6th September 4am to 7am
Duration of expected customer impact:- 3 hours
Detailed description of work to be performed:-
We will be upgrading the operating system on the MySQL server MySQL01 (Rumpus).
Expected Customer Impact:-
During the maintenance window Rumpus will be unavailable and customer sites on the CGI servers […]
Service Affected:- All Services
Maintenance Window:- Friday 2nd September 4:00am to 6:00am
Detailed description of work to be performed:-
We are upgrading the software on one of the core routers in Telehouse East Point of Presence.
Duration of expected customer impact:-
Two short periods of routing anomalies and timeouts.
Expected Customer Impact:-
Customers terminating on Telehouse East ERXs will […]
Our engineers have completed the repair of our web hosting platform and access to FTP is now available again.
Please raise any further issues with this service via Contact Us.
Regards,
Nick DoddsCustomer Support more…
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Following maintenance being carried out, webpages are now being served normally.
However access to FTP on this platform is currently unavailable, therefore user will be unable to upload files.
Engineers are currently working on this problem and we will provide an update before noon.
Apologies for the inconvenience this may cause.
Regards,
Nick DoddsCustomer Support more…
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We are currently investigating an issue whereby websites hosted on our platform are not being served.
Customers may currently be unable to FTP files to this platform.
Maintenance is underway and we will provide updates within the hour
Please note that the CGI platform is unaffected.
Regards
Nick Dodds,Customer Support more…
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We have now resolved the previous isses with registrations and account changes. All registrations and account changes can now be processed as normal.
Apologies for the inconvenience this may have caused.
Kind Regards,
Ben BrownCustomer Support more…
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We are currently investigating an issue which is affecting account registrations and changes.
We advise that our existing customers do not make any changes to their account until this issue is resolved. Any new customers affected may not be able to connect until this issue is resolved.
The following areas are currently affected:
- Broadband activations or migrations […]
The software roll back has now completed.
If you are still experiencing any routing annomolies then please disconnect and reconnect your ADSL equipment for around 20 minutes which should resolve these issues.
– Regards, Kevin Scott more…
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The software upgrade on the core routers in Telehouse East have now been rolled back due to code issues.
During the 15 minute window you may experience some minor routing problems.
We apologise for any inconvenience this may cause.
– Regards, Kevin Scott more…
Helpdesk
The software upgrade on the core routers in Telehouse East has now been completed.
If you are still experiencing any routing annomolies then please disconnect and reconnect your ADSL equipment for around 20 minutes which should resolve these issues.
– Regards, Kevin Scott more…
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Service Affected:- All Services
Maintenance Window:- Friday 12th August 4:00am to 6:00am
Detailed description of work to be performed:-
We are upgrading the software on one of the core routers in Telehouse East PoP.
Duration of expected customer impact:-
Two short periods of routing anomalies and timeouts.
Expected Customer Impact:-
Customers terminating on Telehouse East ERXs will see two […]
Service Affected:- All Services
Maintenance Window:- Friday 12th August 4:00am to 6:00am
Detailed description of work to be performed:-
We are upgrading the software on one of the core routers in Telehouse East PoP.
Duration of expected customer impact:-
Two short periods of routing anomalies and timeouts.
Expected Customer Impact:-
Customers terminating on Telehouse East ERXs will see two […]
As some customers may be aware, Broadband Plus accounts use a DynamicIP address. The way we currently assign IP addresses has meant somecustomers received a stickier or even static IP each time they reconnect.
Tomorrow, we will be making some minor back end changes to the way in whichwe assign IP addresses, particularly to Broadband Plus […]
Service Affected:- Portals
Maintenance Window:- 11th August 3am - 4am
Duration of expected customer impact:-
30 minutes
Detailed description of work to be performed:-
The portal will be unavailable between for 30 minutes during the maitenance window whilst we roll out some back end changes for the way dynamic IP addresses are allocated to Broadband Plus customers. A holding page […]
Further to our previous announcement, the updated configuration has now fully propagated across the internet and service has been restored to normal levels.
Once again, please accept our apologies for the inconvenience this may have caused.
Kind Regards,
Ben Brown Customer Support more…
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Further to our previous announcement, the configuration of the affected domains has now been corrected. This will have immediate benefit for a significant number of those affected. Some customers may experience issues during the next 24 hours; this is due to the time necessary for the updated configuration to fully propagate throughout the Internet.
Once again, […]
We are currently experiencing a significant issue which is affecting our customers. This issue relates to the configuration of two of our domains (force9.net and plus.net) on the root name servers.
This is causing a number of issues for our customers. All customers using email will experience delays in sending and receiving emails. Some incoming […]
(Update: See the latest post on the continuing saga with Motorola…http://betav.com/BLOG/billva/archive/2005/07/12/799.aspx)Anyone who knows me knows that I don’t appreciate poor customer support. Since I work with many high-tech toys and tools, I’m constantly running up against really good, really bad and really average customer service. A few weeks ago I wrote an editorial about my […]
This document contains important information about customer support and training that is available from AIMS. We sincerely hope that this information will help you make effective use of these services, and enable you to get the most out of your investment. more…
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AIMS is a computer software system that has been in use by apparel manufacturers, importers and distributors since 1984. more…
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Apparel Information Management System (AIMS), (formerly Mr. Software), has been a leader behind the automation efforts of the apparel industry since 1984, providing strong customer support and maintaining a competitive edge by constantly updating the software and keeping it current to “industry standards”. more…
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Acquisition Expands Verint?Ts Actionable Intelligence Portfolio with Enterprise Performance Analytics Solutions more…
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Communications and security systems company Verint Systems, has acted to bolster its solutions for the contact centre with the acquisition of a specialist analytics solutions provider the Opus Group. more…
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Richard Gordon has strong experience selling software solutions across a number of industries, with particular success in IT and Construction. Gordon leaves The Program Management Group (PMG) plc after four years. Says Gordon ?oI believe that now is an exciting time to join the company and to sell Sales-Flow, there is a real […]
The hosted customer relationship management (CRM) application market has truly arrived, according to research group AMR, as sales more than doubled last year. more…
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Mobile technology for IT support professionals is now the accepted norm as research shows handheld computer devices are used by 85% of the community. more…
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Business customers do not act like individual consumers so they can not be treated in the same way - the rewards of getting the relationship right can be substantial says Brenda Stewart of Cape Consulting. Here she explains how finding out what keeps your customers happy can increase your business by as much as […]
Outsourcing is increasingly being considered as an effective part of the customer relationship management (CRM) mix but it is not a decision to be taken lightly. Gaby Heppner-Logan, general manager for CRM at BT Major Customers considers the what, when and how of outsourcing customer contact more…
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Latin America has the cheapest offshore call centre agents according to new research*. Canada and South Africa are the most costly. more…
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Aspect Communications, the call centre company being bought by Concerto, has continued to develop its own product line with the latest version of its self service software. more…
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German supermarket chain Edeka is scrapping a range of different vendors?T tools to install an IT service management suite to run its nine helpdesks supporting 220,000 staff.. more…
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Faulty service technology is costing companies 6% of their customers and many millions of pounds a year according to new research. more…
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Implementing a helpdesk management system enabled The Department for Regional Development (DRD) in Northern Ireland to improve reporting, reduce costs offer a better service as well as open new avenues for support. more…
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Do you measure service performance by how many rings it takes for your agents to answer the phone? And by how long a call takes to close? If yes, you?Tre not alone but does it really help improve customer service? Ian Fidge investigates the Curse of Time to Answer and Average Handling Time […]
The face of the customer relationship management software market is undergoing another nip and tuck as enterprise software company SSA Global Technologies snaps up the struggling CRM player Epiphany. more…
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On demand solution provider NetSuite is heightening its focus on the UK mid market with a teaming with managed technology service company Star. more…
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Sales of software for analysing data from customer relationship management (CRM) systems is set to be worth be $3 billion by 2009. more…
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Poor customer service is the main factor that causes consumers to switch service providers. more…
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UK based contact centre outsourcer Ventura has taken some of its own medicine and awarded Cable & Wireless a contract to run a centre for it in India. more…
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Domestic service company Homeserve has implemented a virtual contact centre by integrating its three existing sites. more…
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Westminster City Council, in partnership with ESRI (UK), has developed a system that allows street environmental managers and noise officers to collect and access data through handheld computers connected over O2 UK?Ts GPRS wireless data network. These individuals are now able to record all types of environmental hazards in real time, give exact locations of […]
Mobile data solutions are not all about sophisticated handheld devices and technologies. Sometimes the simplest solutions are the best. Harborough District Council is using Text Message Server from Avanquest to allow its citizens to communicate with the authority via SMS. more…
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They may not do it to make money but the pressure on local authorities to provide top grade customer services is as tough as anything the private sector faces. Dean Gurden reports on how they are embracing the challenge to innovate in their delivery of services more…
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Netherlands-based Bosch Communication Center is helping its non-technical staff in its outbound telemarketing operation with more closely guided scripts throughout the entire conversation for every call. more…
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Open Standards-Based Integration Solutions With Best-of-Breed Technologies Deliver Freedom of Choice and Powerful Multi-Vendor Actionable Intelligence for Customers more…
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Mobile communications service provider, T-Mobile is basing its customer care strategy across Europe on technology from Genesys building on early successes in Germany. more…
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With Q2/05 licence income the highest in the company?Ts history producing growth in both revenue and EBIT, SuperOffice is reaping the benefits from increased interest of larger companies in its CRM offering and building relationships with system integrators throughout the world. Q2/05 revenues ended at GBP56.85M (MNOK 66.1) compared to GBP47.56M (MNOK 55.3) in […]
High levels of customer support will be one of the key goals of the newly merged contact centre technology players Concerto and Aspect and there will no significant changes to the support organisation according to the chief executive. more…
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The public sector lacks the will and capability to pursue a fundamental modernisation agenda leaving recent e-government initiatives delivering little more than marginal improvements around the periphery. more…
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More senior industry professionals have lined up to make this year?Ts Service Management Europe (SME) conference programme the best for years. more…
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Formulating a customer relationship management (CRM) strategy to reduce customer churn by focusing on measures of customer satisfaction is a dangerous game says Steve Downton. You need to know their value to you - and your value to them. Do that and you begin to understand why satisfied customers leave more…
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Xerox DocuShare 4.0 is an intuitive, Web-based application that provides the essential functionality every organisation needs to manage document-centric content effectively to reduce cost, increase efficiency, gain compliance and reduce risk more…
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Ambulance service control room provider Tees East and North Yorkshire Ambulance Service (TENYAS) is investing in a digital recording system for its virtual call centre network. more…
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The continuing consolidation in the call centre industry has led to a merger of nuclear fusion proportions with Aspect and Concerto joining forces in a $1 billion deal. more…
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?oSales-Flow?Ts strength is the degree to which tasks can be automated!? more…
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Before you spend time and money looking for a CRM solution stop and think about what you need to achieve first. more…
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User frustration with poor technology-based services is threatening the reputation of big businesses, from high street banks to mobile phone companies. more…
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Software major Oracle will be basing its future applications on business processes rather than functionality according to the head of its CRM operation more…
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Hosted customer relationship management (CRM) software provider Rightnow is claiming a first in offering customers the ability to talk to its systems. more…
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A new customer contact centre at North East Derbyshire Council handling calls relating to Environmental Services such as including pest control, bulky refuse and taxi licence calls as well as Revenue & Benefits services has installed call centre technology from Macfarlane Telesystems. more…
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Weybridge, Surrey ?” June 27, 2005, Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that it has extended its partnership with British Telecommunications plc (NYSE: BT). more…
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Resellers from the UK, France, Spain, the Netherlands, Denmark and India embrace NetSuite channel programme for on-demand business management software more…
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Manchester-based Opal Telecom standardises sales operations on NetSuite more…
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Business communications company is making a determined push to be a serious player in the internet-based customer service contact centre. more…
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Thousands of call centre workers are at risk of permanent voice damage because they talk too much according to trade union Unison more…
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Mobile operator. Orange and hosted customer relationship management (CRM) solutions company Salesforce.com have teamed up to offer users access to the solution through their mobile phone. more…
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A search service aimed at users with small screen devices has been introduced by search engine giant Google. more…
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Marketing people, so often the embodiment of excitement and enthusiasm in a company, are down in the dumps. more…
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Outsourced service provider Garlands Call Centres is looking to apply some more business intelligence to its outbound work with an increase in its investment in clever outbound technology from supplier Amcat. more…
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York, England ?” 05/05/05 ?” Before you spend time and money looking for a CRM solution stop and think about what you need to achieve first. If the answer is, ?oincreased sales? then follow the example of Enable Communications, a business division of Onetel, and talk to us about Sales-Flow. After searching the […]
An innovative loyalty scheme for the buyers of its telecom system maintenance contracts has been launched by BT. more…
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Consultants make money out of ?oafter the sale? consulting; software companies out of providing ready and easy to use solutions - Niroo Rad offers practical advice for not-for-profit companies selecting software solutions for membership, fundraising and website management more…
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NIIT SmartServe provided leading software company in the US outsourced solutions for helpdesk services and provide 24×7 support for software related queries, Learning Management System and technical support. more…
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Millions have been poured into in customer relationship management (CRM) solutions over the past decade, yet few organisations really have gained a true understanding of customer value. Too often, it is the largest deals, the most consistent campaign respondents or the demanding customers that get the most attention. But, asks Richard Neale, what […]
Virtual mobile phones that simulate the physical device and its menus and functions are helping to improve customer service and support at mobile phone operator O2 UK. more…
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Luxury branded product maker Louis Vuitton, is to use software from Art Technology Group (ATG) in an effort to boost sales through its online shops, more…
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A virtual on-line customer service and support agent for the train operator One is failing to live up the company?Ts billing ?” sure she can deliver train information but the promised flirting leaves a lot to be desired. more…
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Customers can now access directly a database - and get a spoken reply - after call centre technology company Amcat integrated text-to-speech (TTS) technology into its management suite. more…
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NIIT SMARTSERVE - Remote Business Processing more…
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Director of customer service at Norwich Union Insurance, John Willmott, gives a personal view of his campaign to raise the level of service delivered by the leading insurer through its call centres by getting its agents to be willing advocates of the products and the service more…
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Kana, one of the leading proponents of service resolution management (SRM), has updated its email response management solution with multilingual capabilities, outbound rules and workflow replication. It says the added functions to its Response system are ?~all designed to improve customer service levels while reducing overall costs?T. more…
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Life and Pensions Companies looking to reduce costs and create competitive advantage. NIIT SmartServe is providing strategic outsourcing solutions to enable life and pension companies to: reduce costs, create competitive financial services for consumers, meet market challenges and maintain compliance. more…
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Aiming to reduce operating expenses within the credit card collections department this customer aimed to control the steady growth of outstanding debt. NIIT SmartServe was selected to provide outsourcing services for collections from end-customers. more…
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The project served as a Business Monitoring Unit for Sesame, to check the quality of a significant proportion of the new business written by Independent Financial Advisors associated with Sesame. more…
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Leading UK bank chose to outsource all aspects of life & pensions policy servicing for the`closed-book?T of business. NIIT SmartServe administers the 1.75 million insurance policies in its offshore centre. more…
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Outsourcing is a critical imperative for travel, transport and logistics organisations for saving costs and ensuring enhanced customer service through NIIT Smartserve as a specialised shared services provider. more…
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Customers utilise NIIT Smartserve for B2B & B2C surveys contacting many potential UK consumers throughout UK, to understand and capture information about their lifestyles, present buying habits and purchasing intentions. more…
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Small and medium enterprises (SME) leverage the experienced NIIT SmartServe telesales team to sell Carrier Pre Select (CPS) services to existing customers of the competitor?Ts telephone service. more…
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NIIT SmartServe provide telesales services to handle rapid brand expansion and extend current sales activities for energy and telecom businesses. more…
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NIIT SmartServe was selected to improve the quality of market research data for a Real Estate Company. The solution required NIIT to deliver significant savings and improved research data. Additionally, process improvements were implemented through use of CRM to reduce throughput time. more…
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NIIT SmartServe utilise six sigma quality principles to streamline and improve processes for Case Management, Regulatory Compliance Verification and error reduction in back office processing. more…
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Leveraging NIIT SmartServe BPO expertise & capability organisations are able to adopt BPO as a means to achieve operational excellence. This case study provides an insight into how a global financial institution went about setting up an offshore processing centre in India. more…
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The CompanyRAC plc provides motoring and vehicle solutions to individual and business customers. RAC Consumer Services sells a comprehensive range of motoring solutions to individual customers, including financial, legal and travel services, glass repair and replacement (through RAC Auto Windscreens) and driver and rider training (BSM). more…
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Among the multitude of processes involved in fault fixing, the importance of the seemingly straightforward phone call which kicks off the process is easily overlooked. James West discovers that not only should we put more focus on this initial point of contact, but we should also understand the role the call plays through the […]
It manages 1000 years worth of documents recording national life ?” and The National Archives is now required to respond to a member of the public?Ts request for any one of the 9 million documents within 20 days. It needed a document management system with a difference. more…
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