helpdesk

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Various pics from when I was working there. more…
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Toronto Car Show more…
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Various more…
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Grandma’s 2004 Birthday Dinner at New World Palace. more…
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Various pics from PCW.From 2005 Operating Season. more…
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Trip to the Toronto Zoo with some church people. more…
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Various snapshots taken while at The Scott Mission. more…
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ZOEgirl, Joy Williams, and Superchic[k] Concert at Canada Christian College. more…
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Various snapshots of my family and relatives. more…
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Chris Tomlin Concert at Queensway Cathedral. more…
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Road trip to Cedar Point with some pals.With photos from Benny and Brian more…
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Pics from two night trip with two friends to Niagara Falls. Includes Maid of Mist, Journey Behind the Falls, White Water Walk, Butterfly Conservatory, etc… more…
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Various pics from PCW.From 2004 Operating Season. more…
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Pics from annual church retreat. more…
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SmarterTools Inc., a leading developer of email, log analytics and help desk applications, is pleased to announce a partnership with SWsoft, the established leader in hosting automation and server virtualization software. SWsoft’s Plesk 7.5 for Windows server control panel software is considered the multi-platform industry standard in dedicated and shared single server environments. […]

SmarterTools Inc., a leading developer of email, log analytics and help desk applications, is pleased to announce a partnership with Computerized Horizons, developers of Declude, one of the premier anti-spam and anti-virus tools to the general public. The partnership presents current customers of both companies with a mail solution that combines cutting edge spam and […]

The Microsoft .NET Framework is starting to prove that it can reduce the costs
of software development, while providing superior stability and functionality to
developers and administrators alike. Recent benchmarks have shown the .NET
environment to be almost comparable in application speed to more traditional
development environments such as C and C++, and many have demonstrated its speed
advantages over […]

SmarterTools Inc. is pleased to announce version 1.5 of their SmarterMail mail
server. Built as an alternative to other, higher priced mail server products,
SmarterMail 1.5 will appeal to organizations of any size, from single users and
small businesses needing a simple, yet powerful mail solution, to major
enterprises and full fledged web hosting companies needing to support thousands
of […]

SmarterTools Inc., a leading application developer for Microsoft Windows based
applications, quietly entered the web analytics and log analysis market earlier
this year. With the latest release of versions 2.5 of both SmarterStats
Enterprise and Professional Editions, SmarterTools is building a reputation for
providing feature-rich applications that meet the needs of a wide variety of end
users, both individuals and […]

SmarterTools Inc. , an Arizona-based software development company, introduces
SmarterStats Enterprise Edition 1.0, an enterprise level web server log analysis
suite. In addition, SmarterTools Inc. lands their first major web hosting
partnership by becoming the sole web analytics provider for CrystalTech Web
Hosting Inc, the 8th largest Windows-only web host serving over 35,000 domains.
SmarterStats Enterprise Edition beat other commonly […]

SmarterTools Inc. is happy to announce their first Premier
Partnership: CrystalTech Web Hosting Inc. CrystalTech, which was noted by
Netcraft, an independent internet consultancy based in the United Kingdom, as
the fourth largest, privately held Windows based hosting company in the world,
is the perfect partner for SmarterTools Inc. as both companies specialize in
applications based on the Windows platform… […]

SmarterTools Inc., a Phoenix-based software development company specializing in
building tools suited for the Microsoft Windows environment, today announced a
description of, and a release date for, one of the five product lines currently
in development… more…
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Not everything in the photo biz is in “chaos,” in fact there are now billions of new opportunities that demand more 4×6 photographic prints.
With today’s new Kodak high-speed photo scanners, generations of family photos representing hundreds of billions of archived snapshots - saved in shoe boxes - can instantly be scanned and saved on CDs.
Consumers […]

When will it began to make sense to the tech sector that cellular camera phones for home and business property security alarms is the best idea since sliced bread? The ROC by 2010 has the potential to hit $50 billion USD.
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Outstanding Questions for Industry Analysts…
Five questions everyone should be asking of the analyst community…
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[…] Forbes cites the drawing power of Howard Stern among the reasons for Sirius’ earlier breakeven. […]
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What is the real wireless research commmiting to in the future of our countries alliance with other countries?
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Salut,
the IDC figure appears quite low. It suggests that US offshore spending in 2004 has been only $7.5 billion, while other sources put the size of the global IT-offshoring market much higher. Gartner says that the market will reach $50 billion by 2007 of which - in my view - the US should have a […]

With the importance of Email increasing the demand for more features, flexiblity, and security are also increasing.
At this very moment I am at the center of an Email “Fire Storm” going on at one of my customer accounts with them dumping the old provider.
This research report is both an eye opener and a wakeup call […]

Geac is a big question mark with the recent acquisition. What will ultimately happen to MPC? Any company evaluating planning, budgeting, and reporting solutions need to consider other leading vendors on theirs shortlists. In looking at the Gartner Magic Quadrant analysis, these would include the staples Cognos and Hyperion, as well as leading niche vendors […]

Perhaps a catch-all for some of the points in the list would be to examine social network tools, not just instant messaging either!
I would recommend studying the emergence and acceptance of open-systems tools being deployed inside the organisation such as the SocialText/DrKW wiki initiative, internal blogging at Microsoft and IBM’s podcasting.
Organisations are springing up everywhere […]

rolling up an offshore company
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It is obvious none of the people involved in those predictions has every worked for a long time as a programmer, or they were just bad programmers.
Global Sourcing:
Sure global sourcing can give you cheap software development, but you will have to be producing a huge project and have lots of money to do it. No […]

It is rather interesting to note that although the world wide BPO market is just under US$ 400 billion ($382.5 billion in 2004 according to the article), the largest third party BPO provider of the world Convergys is only just about US$ 2 billion, which is not even 0.5% of the market.
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Yep I was involved in a car accident which has smashed up the front end of my car. I suppose this makes it my fault
The fateful day 10th November 2005, on Great North Road (A1000). My poor car, which I have had for approximately 7 months may well be written off due to […]

By far the best mortgage service I have ever used. If you are looking for help in finding the right mortgage or remortgage at the very best rates to suit your needs then this is the place to go.
I know this sounds like an ad, but I have to be honest this Mortgage Broker is […]

Claud’s MSN Space
Yes yes yes. I know I have blogs coming out of my ears. So here is another one… LOL
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Welcome to my new motor and road friend… Peugeot 406 HDi 2.0 Turbo Diesel Injection… Lets hope you serve me as well as my trusty Laguna did… Many miles to come, and much driving to be done. I seem to be on a French car trip over the past few years. Italy here we come.. […]

Paying homage to my Renault Laguna which was part-exchanged on Sat 16th April 2005. We’ve been a long way together, to the South of Italy and back, thousands of miles travelled around the UK… Farewell Renault Laguna Alize 16v 1.6i. You have served me well.
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Jazz trumpet player, very cool snippets from his live show. These are streamed in MediaPlayer or Real Video format.
Features Homepage: “Nils Petter”
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Homage to the Great Bruce Lee. Probably one of the best martial artists in the world. And definately the most famous. “Be like water, water can take any form, water can penetrate hard stone… Be like water.” Or something along those lines.
Link goes to: The Bruce & Brandon Lee Association’s Official Website
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Found this great site for 80’s nostalgia. It has listings and write-ups on some of the best 80’s shows on TV in the Classic TV section. I thought I would share that with you all!
80sNostalgia.com - Classic TV
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This is a photo that I took at Forty Hall, Forty Hill, in Enfield. Its not funny, but it is rather nice. Taken on a low res cheap digital camera. I just love the fact that the dark grey sky really makes the rainbow show up a treat.
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Sprint Nextel Corp. recently launched a
professional services subsidiary focused on mobility applications, including
wireless voice and data technologies.
The announcement of Sprint Enterprise Mobility Inc.
is a clear sign of the growth in voice and data applications for large business
users, as well as the need for a general contractor that companies can hire to
oversee integration efforts.
[…]

The preliminary results of Janco’s January 2006 IT
Salary Survey shows that 93% of IT professionals have some form of company paid
health insurance. Other benefits that over 50% of these same individuals receive
are: life insurance (78%), 401K (71%), disability insurance - beyond mandated
requirements (58%), flexible hours and/or schedule (56%), personal performance
bonus (54%), and trips for planning […]

 
Add “employee retention” to the list of things Google
appears to be doing right. The company prides itself on managing its workers
according to the principles of business guru Peter Drucker, who advised
companies to “strip away everything that gets in their knowledge workers’ way.”
This list of 10 management practices, penned by CEO Eric Schmidt and Google
consultant Hal […]

Wal-Mart Stores Inc. will add 250 new IT jobs
during the next year, filling the majority of the positions with new college
graduates rather than experienced IT veterans. The retail giant also plans to
promote about 25% of the IT personnel already on board.
The WalMart CIO said that they like the idea of
bringing in strong, young minds. Most […]

Twelve percent of consumers have received notices
of personal data theft, 20 percent of online customers close their accounts with
online merchants if their personal information is stolen, and 40 percent
consider taking their business to a competitor under these circumstances,
according to a Ponemon Institute study. Another Ponemon study estimates the
average cost of a data breach at $14 […]

Variety is not only the spice of life; it may
offer a competitive advantage. In an increasingly diverse and complex business
world. CIOs and other managers must learn to value diversity. Employees with
different characteristics, experiences and viewpoints will offer varied insights
that companies can use to gain an edge. Janco suggests a five-stage plan:
Implement an assessment to help identify […]

Managing IT costs and the
service delivery process was just made easier with the release of The Metrics,
IT Service Management and Service Level Agreement bundle. < ?xml:namespace
prefix = o ns = "urn:schemas-microsoft-com:office:office"
/>
Delivering quality IT
Service and measuring IT’s performance is a difficult and time consuming
exercise. Many enterprises believe that they do not have the time, money, or
resources to […]

Deciding Whether to Fire

The person being fired should never be surprised
by what’s happening to him.

The person being fired had to have been given
explicit warnings prior to being fired.

The person being fired had to have been advised of
specific steps he needed to take to keep his job. […]

The job market for city CIOs is heating up, but the
required skills reach far beyond technology. To sell their governments and the
public on new ideas like wireless broadband, municipal CIOs also need sharp
communication skills and political know-how.
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In Karraker v. Rent-A-Center, Inc, three brothers required to take
the MMPI in order to be considered for promotion sued their employer, contending
that the test violated the < ?xml:namespace prefix = st1 ns =
"urn:schemas-microsoft-com:office:smarttags" />ADAs prohibition against medical inquiries that
tend to screen out persons with disabilities.< ?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" />
 
The District Court ruled […]

Going to work for
new company
When going to work for a new company
then there are some financial considerations that have to be taken into
account.  First and foremost assume the job will only last a year and that
you will need to look for another position while you are out of work. 

Go to http://www.ejobdescription.com/EmploymentContract.htm
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The IT Hiring Resource Kit
combines the 2005 Salary Survey and detail jobdescriptions as a bundle that
every Information Technology and Human Resource function need to
have. 
Each of the job descriptions is at least 3 pages
long and has been updated to meet the requirements of HIPPA and Sarbanes Oxley.
The kit comes in three versions.  Detail infmation can be found […]

Protecting Personal,
Confidential and Sensitive Data is Easier
Janco has just released another in
its series of Sarbanes-Oxley Tools, the Sensitive Information Policy.  This
new tool is a detailed 15 page policy that directly addresses the protection of
personal data, confidential data and enterprise sensitive information.  A
full description can be found on the Information Technology Productivity Center
(ITPC) web site (http://www.itproductivity.org/sensitive.htm). 

The […]

Salary data for IT Executives, Middle Manager and Staff as of June 2005 has
been released by Janco Associates.  Go to www.ejobdescripton.com/salary.htm to see a free summary of the
survey.

 < ?xml:namespace
prefix = o ns = "urn:schemas-microsoft-com:office:office"
/>

Benchmark 4th
Quartile

Prior Mean
[…]

Going to work for a competitor or
troubled company< ?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" />
 
When going to work for a competitor
or a trouble company then there are some financial considerations that have to
be taken into account.  First and
foremost assume the job will only last a year and that you will need to look for
another position […]

Sensitive Information Policy defines
how to treat Credit Card, Social Security, Employee, and Customer Data. 
The policy is 15 pages in length.
 
This policy applies to the
entire enterprise, its vendors, its suppliers (including outsourcers) and
co-location providers and facilities regardless of the methods used to store and
retrieve sensitive information (e.g. online processing, outsourced to a third
party, Internet, Intranet […]

Internet, E Mail and Electronic Communication Policy
(updated 5/23/05) - This policy is six page in length and
covers:

Appropriate use of equipment

Internet access

Electronic Mail

Retention of e-mail on personal systems

E-mail and business records retention

Copyrighted materials

Ownership of information

Security

Go to
http://www.ejobdescription.com/individual_policies.htm

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The Security Manual Template has
been updated to include the Travel and Off-site Meeting Security
Guidelines.
Go to http://www.ejobdescription.com/security.htm
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ITSM Updated

The IT Service Management Policy Template
is a 78 page document that contains policies, standards,  procedures and
metrics.  http://www.ejobdescription.com/itsm.htm
Chapter of the template include:

Service Requests
Policy

Service Request
Standard

Help Desk Policy

Help Desk
Standards

Help Desk
[…]

IT Productivity
Center Launched with Sarbanes Oxley Compliance Kit.
The Information Technology Productivity Center (ITPC)
web site (www.itproductivity.org) is officially
open with Janco’s Sarbanes Oxley Compliance Kit..  The IT < ?XML:NAMESPACE
PREFIX = ST1 />Productivity Center is the information portal for
business executives who have Information Technology they need to manage. 
Victor Janulaitis, Janco’s CEO said, “We have the best Information Technology
available […]

 Demand and
Pay Flat in 2005 Salary Survey
Park City, UT - Janco
Associates (www.e-janco.com) today announced results of its 2005 IT Salary
Survey and its 1996 to 2005 Comparative IT Salary Survey. At the same time Janco
announced the release of its new IT Resource Hiring Kit (http://www.ejobdescription.com/ITHirePack.htm).

anco’s January 2005 Compensation
Survey data, for the US and Canadian metropolitan […]

This Security Manual for the Internet and Information
Technology is 178  pages in length. All versions of the Security Manual
template include both the Business & IT Impact Questionnaire and the Threat
& Vulnerability Assessment Tool (both were redesigned to address Sarbanes
Oxley compliance).   In addition, the 

The Practical Guide for IT Outsourcing is
delivered electronically in WORD and/or PDF format.  Included is a 3 page Job Description for the Manager
Outsourcing. Sarbanes-Oxley issues addressed directly.

The guide is 113 packed pages and includes
everything needed to plan for, negotiate, and manage an outsourcing process
[…]

Job descriptions contained within the Internet and
Information Technology Position Descriptions HandiGuide® were
completed in 2005.  The Job Description HandiGuide contains 600 pages;
including sample organization charts, a job progression matrix, over 192 job
descriptions.   The book also addresses Fair Labor Standards and the
ADA, and is in a new easier to read format.  Each job description meets ADA
standards and the […]

Sarbanes-Oxley Section 404 requires that:

Enterprises have an enterprise wide security
policy;

Enterprises have enterprise wide classification of
data for security, risk, and business impact;

Enterprises have security related standards and
procedures;

Enterprises have formal security based
documentation, auditing, and testing in place;

Enterprise enforce separation of duties;
and

Enterprises […]

The Information Technology Service
Management Policy Template (IT service management) contains policies,
standards,  procedures and metrics for Change Control, Help Desk and
Service Request processing.  ITSM template also contains the Business and
IT Impact Questionnaire, a Change Control Request Form and an Internet Use
Approval Form. more…
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IT salary
survey: Recovery not making cents

By Matt
Hines Staff Writer, CNET News.comJanuary 12,
2005According to a new IT salary
survey, most tech workers have yet to cash in on the improved conditions
emerging in many sectors of the industry.

The 2005 Comparative IT
Salary Survey, published Tuesday by research company Janco Associates, indicates
that there was a small decrease in overall […]

Hornbill’s Supportworks is top of House of Fraser’s shopping list more…
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Membership of itSMF continues to grow internationally at a fast pace more…
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BMC Software Extends Service Management Offerings with Acquisition of Knowledge Management Leader KM more…
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ITSM News launches 28th July more…
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Computer Weekly say Yes to Sostenuto ITSM 2.0 more…
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Europe’s IT getting down to Business Service Management more…
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Caixa Catalunya Standardises on Business Service Management from BMC Software more…
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Axios takes credit for French bank software more…
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Supportworld.co.uk is live! more…
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BMC Software Announces Business Service Management Podcasts and Blogs more…
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LiveTime Software announces integration with all majorasset management and discovery systems more…
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Basilica expands IT Helpdesk offering with Supportworks from Hornbill more…
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LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Su more…
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Hornbill partners with QAS for quality assured address management more…
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HDI announces the publication of the 2004 more…
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Axios gains top marks from Belgian university more…
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TNT wins HDI’s coveted Help Desk Support Excellence Team Award more…
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Posted: Tue Nov 15, 2005 7:09 pm Post subject: Big Leads Planet Banned on StudioTraffic

Just went to "my sites" on ST and saw that my BLP site was placed on inactive. There was no way to change the status. I have been trying to place a helpdesk ticket with […]

I just wanted to take a moment to thank Laura, Billy and Steve for the call on Saturday.
I have been in HIGH stress mode for a couple of weeks now. Money has been very tight, so tight that I that I had to stop buying my epc’s in YMMSS. Which I had been doing every […]

Three Year Plan…continued
So far I’ve sent a total $64.00 and have a profit total of $0.00
Next I joined Studio Traffic. Which has been in around for 2 years now. Still unsure I have not invested alot of money in this program, just time. I started with the free $10.00 and upgraded with $20.00 of my […]

If anyone knows add a comment more…
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This blog is here for me to keep track of my 3 year plan. Which is in a constant state of evolution. The "plan" is to replace my outside income with a recurring inside income by the use of investsments and affiliate programs,hyps,myps, mlm’s. This all came about as I found myself on the unemployment […]

The main Dartmouth Web Server will be taken out of operation for about two hours for scheduled maintenance tonight, Wednesday, December 21, starting at 10:00 p.m. This will include the Dartmouth home page, the Web Calendar, Blackboard logins, and all web sites hosted on www.dartmouth.edu. A global outage page will be in place for anyone […]

During the end of year holidays and special break days, Computing Services service points and staff offices will be closed from Friday, December 23, 2005 through Monday, January 2, 2006.
Posted on 12/1/05. more…
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“Blackboard” is much more than a tabula rasa. It’s a course management system that enables faculty members to construct and maintain their own virtual classrooms.
Posted on 10/31/05. more…
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A list of the dates the Council on Computing will meet in 2005-2006.
Posted 10/31/05. more…
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Voting and non-voting members of the Council on Computing for 2005-2006.
Posted on 10/31/05. more…
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The minutes from the May 5, 2005 meeting of the Council on Computing.
Posted on 10/31/05. more…
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E-Mail account quotas for BlitzMail have been increased from 150 MB to 600 MB.
Posted on 10/31/05. more…
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New chart illustrates Dartmouth Computing Services departments organized by function: research and learning, business systems, consulting and communications, infrastructure. See “Departments by Function” (PDF document). Posted on 10/21/05. more…
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It can happen to anyone. You just never thought it would happen to you. All it took was barely a moment without the right protection, and now it’s too late. You’re in trouble. It didn’t have to happen. You should have taken precautions. You should have practiced safe computing.
Posted on 10/10/05. more…
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Web Publishing Services has released a new white paper, titled “Yours, Mine, and Ours: How Simplicity and Transparency are Building the Web 2.0.” It covers new Web paradigms for publishing, findability, and collaboration, including news, blog, and photo references to Dartmouth. Posted on 10/7/05; new white paper. more…
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It’s time to update the copyright notice in all of those web pages to say 2006.
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Microsoft made this tool available at the same time as Microsoft SQL Server 2005 was launched.
Microsoft SQL Server Management Studio Express
I didn’t blog about it at the time as this is a Community Technology Preview (CTP) release. The production release was expected to be released ’soon after’ the launch of Microsoft SQL Server 2005. It […]

The document on How to setup Microsoft SQL Server 2005 for use with Ferrysoft Help Desk has been updated to cater for the launch of SQL Server 2005. Previously it pointed to the September CTP download pages. It now points to the production version of SQL Server 2005 and the corresponding downloads for Books Online.
[…]

SQL Server 2005 was launched today. As expected, SQL Server 2005 Express Edition is the free edition of SQL Server 2005. Therefore, SQL Server Express will be the recommended database to use with Ferrysoft Help Desk from now on, for those sites that do not already have an existing edition of SQL Server.
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October has been a bit of a slow month. I realised today that I haven’t posted anything to the blog this month. I’ll try to do better next month.
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Microsoft has published a new version of Microsoft SQL Server 2005, the Community Technology Preview September 2005. The document on How to setup Microsoft SQL Server 2005 for use with Ferrysoft Help Desk has been updated accordingly.
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This is a new article that describes how to setup the Mail Server Interfaces within Ferrysoft Help Desk. Ferrysoft Help Desk has two mail server interfaces.
Incoming Mail Server Interface. Used to receive emails from a POP3 server.
Outgoing Mail Server Interface. Used to send emails to a SMTP server.
The full article is available here.
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A few weeks ago, I was checking on the windows editions and service packs that Ferrysoft Help Desk supports. We don’t support any version of Windows prior to Windows 2000. I’m also aware that, currently, the latest service packs are:
Windows 2000 Service Pack 4
Windows XP Service Pack 2
Windows Server 2003 Service Pack 1
I thought it […]

The latest version of Ferrysoft Help Desk is now available.
This release includes the following:
New Announcements feature.
New Knowledge Base feature.
New Search via Google feature for Discussion Forum and Knowledge Base.
Renamed Administrator options to Setup Incoming Mail Server Interface and Setup Outgoing Mail Server Interface.
Introduced Administrator features to Setup Web User Interface and Setup Web Services Interface.
Introduced […]

I switched from Windows Update to Microsoft Update yesterday. Microsoft Update has the advantage of automatically providing updates for Office 2003 and other products as well as updates for Windows.
This means there is no need to visit the Office Update site to get updates for Office. The switchover was painless. All of the previous links […]

I am currently in the process of working with sqlpass.org to set up the Northern NJ SQL User Group.  If you are interested in attending meetings or helping out with the User Group, please let me know.
Thanks!!!  SQLDiva
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I heard some good news from MSAS Microsoft Support last week.

Service Pack 4(Projected Release 4th Quarter) may include a diagnostic tool that will enable you to check for Olap Database inconsistencies (Like, DBCC CHECKDB in SQL Server). In more complex, MSAS structures issues can arise in the indexes/aggregations that do not manifest into issues […]

I’ve been testing out MSAS Hotfix #931 and some additional developer builds from Microsoft. Everything was going pretty smoothly until I restarted the Analysis Manager on my test server and the list of my Analysis Server and the “Register Server” option was missing.

My heart almost stopped… What the H#$@$ did I do!!!

Anyway… […]

My company has a centralized < ?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Data Center complete with a set of Help Desk< ?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Brain Surgeons. We have recently transitions 2 applications to the centralized Data Center.
 
I am currently having 2 issues with Analysis Services Hot Fix #909:
#1:
It appears that […]

We have noticed in our referrer logs that we are getting a number of hits from people looking for specific tech support desks, like Dell or HP.  It must be all that new Christmas gifts that are now being installed and people needing help.
One speciality of tech support is IT Tech Support, where the IT […]

More and more companies are outsourcing their customer service call centers these days.  The primary reason for most companies is cost savings.
Many companies view their customer service call center as a cost center.  This view will lead to management efforts to maximize cost savings, including lower service levels, holding back on technology improvements, lower wages, […]

B2B Call Centers.  What are they? Most call centers focus on talking with consumer masses.  However, there are those call centers that focus exclusively on business customers.  These are called B2B call center.  B2B stands for business-to-business, meaning a business is focused on selling its goods or services to other businesses.
Business-to-business agents need to know […]

I saw this press release from our good friends at PRWeb.

TeleRep, a Maryland based call center, announced their 30th year.  Thirty years is call center years is like dog years - a call center year is like 7 normal years.  TeleRep was founded in 1976 by Sandie Olson working out of her home.

Mrs. Olson began […]

There are many different ways to generate new customers.  One of the prime activities of many call centers focuses on lead generation.  Here are some tips from Brian Laughlin about how to track and classify your lead generation activitities:

Activities would be tracking the sales person’s activities. This is important in the following ways: Managing sales […]

From my experience, agents usually really want to help people.  Often they are frustrated by management who create all sorts of restrictions or who do not adequately empower them to help their customers.
Over the years, I have heard a number of stories of agents calling a person’s home just at the right moment to help […]

I work from home and I love it.  I interact with my